Nexus Automated Retail ("Nexus," "we," "us") provides review-growth services to local businesses, including NFC review cards and SMS-based review request campaigns sent on behalf of our client businesses to their own customers.
Information we collect. When a business engages Nexus for SMS review campaigns, that business provides us with a list of its own customers, including name, phone number, and date of last transaction. We do not collect this information directly from consumers; it is supplied by the client business.
How we use it. This information is used solely to send review-request text messages on behalf of the client business, and to maintain records demonstrating lawful consent as required under Canada's Anti-Spam Legislation (CASL). We do not sell, rent, or share this information with any third party, and we do not use one client's customer list for any other client's campaign.
How long we keep it. Customer lists are retained for the duration of our service agreement with the client business and are deleted within 30 days of that agreement ending, or sooner upon written request.
Your choices. If you receive a message from a business using our service and no longer wish to receive them, reply STOP to the message you received. This is processed automatically and immediately. You may also contact us directly at the email below.
Security. We take reasonable technical and administrative measures to protect customer information supplied to us, consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Contact. Questions about this policy or a request to access or delete your information can be sent to info@nexusretail.ca.
What you'll receive. Messages sent through this service are review requests, sent on behalf of a local business you have an existing relationship with, inviting you to leave a public review of your recent experience.
Who sends these. Messages are sent by Nexus Automated Retail on behalf of the named business identified in the message. Recipients are customers who have completed a transaction with that business within the previous 24 months, or who have otherwise provided express consent.
Frequency. Message frequency varies by business but is designed to be limited — typically a single request following a transaction, with at most one automated follow-up.
Message and data rates may apply. Standard messaging rates from your mobile carrier apply to messages you receive.
Opt-out. Reply STOP at any time to stop receiving messages. This will be processed immediately.
Help. Reply HELP for assistance, or contact info@nexusretail.ca.
This service is provided in compliance with Canada's Anti-Spam Legislation (CASL).